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         Encantada Guest House


in El Castillo, Lake Arenal, Costa Rica
 Fabulous Vacation Rental...Welcome  Home!

Getting Here & Other Important FAQ's

These are the most frequently asked questions that our guests ask before arriving in the Arenal Area and at Encantada Guest House.  We invite you to check out our other pages, for more detailed answers to some of them, as well as articles about Costa Rica and fun stuff to do here. Then simply go reserve your stay at Encantada Guest House using the Reservations page. If you don’t see an answer to your question you can contact me at

Q. What time are Check-In
and Check Out?

Check-in is 3:00 PM.  Early check-in may be possible, please ask in advance.
Check-out time is 10:00 AM  Late Check out may be possible with advance permission.
Unauthorized Late Check-Outs or Overstays incur a $35.00 per hour fee, up to the cost of an additional days accommodation.

Q. Can I bring pets?

No, but we have Two delightful Jungle Kitties that live on the property and love to interact with our Guests.

Q. Is there a maximum number of people?

For Vacation Rental, the Maximum is occupancy is 6 persons. 
For Room One: 4 Person Maximum
For Room Two. 2 Person Maximum

Q. What is the Cancellation Policy?

For Vacation Rentals: Cancel up to 60 days before check-in for a full refund, less a $50 fee. Less than 60 days, no refund, but a credit voucher for a future stay will be issued.

Q. Do I need a 4x4 Vehicle?

We strongly advise renting a 2x4 or 4x4 SUV type vehicle for the Arenal and Monteverde areas, as road conditions can be very rough and road clearance may be an issue.

Q. Do you have a Privacy Policy?

Yes.  We do not sell or disclose your private information to anyone other than is necessary to secure activity bookings and or car rental information. All Credit Card information that is collected, remains in an encrypted vault until after your stay is completed.

Q. Do I need Shots to Visit Costa Rica?

NO Shots are required, however it is always advisable to take precautions toward any mosquito borne illness, by using a Deet based repellent. We have found that Coconut Oil works well as a natural deterrent.

Q. Can I Smoke on the property?

Sorry in keeping with our Green Philosophy there is ABSOLUTELY NO Smoking anywhere on the property.

Q. How Far is it to La Fortuna and the Activities from the Guest House?

We are located within 5-25 minutes of the Most Popular Adventure Activities: Ziplines, Hot Springs, Hiking, Butterfly Garden, Eco Zoo, Horseback Riding and More!  It's about 35 Minutes to La Fortuna, where you will find major Shopping, Banks, ATMs and Medical Facilities. The nearby Village of El Castillo, has several good restaurants and small convenience markets.

Q. How Far is Encantada Guest House from the Airport?

It is a scenic and leisurely 3.5 hour drive from either of Costa Rica's International airports, San Jose or Liberia, to the Guest House.  Note:You should arrive before it gets dark, which occurs at 6:00 pm year round.

Q. Do I need to Buy a Visa to Enter Costa Rica?

No. Most western travelers Do not have to apply for an Entry Visa and are usually granted a 90 Visa by immigration upon arrival.

Q. Do I need to Exchange Money?

Not if you are coming from the USA, as US Dollars are widely accepted in Costa Rica, but Change will be usually be given in Colones. Bring a coin purse, you will need it!. $20.00 Bills are the largest accepted note and must be in good condition. We suggest you have several $1.00 bills handy to use for Tips.

Q. Can I drink the water in Costa Rica?

Yes, The Tap water is generally safe throughout the country, but we do suggest you drink only bottled water in the Beach areas. Encantada Guest House, uses only Pure Fresh Gravity Fed Spring Water.

Q. Do I need to rent a GPS for driving in Costa Rica?

Driving in Costa Rica is generally very safe and the tourist routes are well marked. A GPS can make it a bit easier, but DO not follow the GPS blindly. Please use your common sense. The GPS maps are getting better all the time, but they are not perfect! Always pay attention to the road when driving in Costa Rica, there can be unexpected hazards around every corner! W e also suggest not driving any long distances after dark.

Q. How are the Roads in Costa Rica?

The roads in from the airports are all paved, usually in good condition and generally well marked, But you should always be on the lookout for an occasional pot hole.

Note: Currently, (October 2016)  there are major road improvements are being carried out on the Gravel road that comes out to El Castillo. The little path up to our place is paved in some places and a bit rough in others, but totally passable in either a 4x4 or regular car, if you take it slow.